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a print letter today, re TLS 1.2

New Community Member
Posted on

Hi, I received a print letter about the TLS 1.2. I thought I was in compliance, and I don't know how to check my account.


The url on the print letter is but it goes to a page that does not exist.

Also, I did do a test for my browser and I got a PayPal_Connection_OK message.


What do I need to do?


Thank you!


a print letter today, re TLS 1.2

Not applicable

If your web browser is up to date and you're not hosting your own site with your own servers - you should be fine.  


It sounds like you received a generic notice - PayPal is simply trying to help their customers however, the info you received is more general in nature.  Bottom line, per the info you posted, all you need to concerned about is that your web browser is up to date and it sounds like it is.   The update referenced is web wide, it's not just PayPal.    If your web browser is not current, it may affect you when visiting sites across the internet as you may be unable to view a site.   But again, the solution is simple and easy - ensure your web browser is current which per your post, it sounds like you're up to date.


Here's some details that were gathered from the internet:


Many web based services including PayPal are or have been updating their site security Transport Layer Security – or TLS – from TLS 1.0 to TLS 1.1.   The Transport Layer Security (TLS) is a cryptographic protocol used to establish a secure communications channel between two systems.    It is used to authenticate one or both systems, and protect the confidentiality and integrity of information that passes between systems including things as email, Internet faxing, and other data transfers.   To ensure the security of your personal information, your web browser also needs to be compatible with the new protocol. Browsers that don’t support TLS v1.1 or v1.2 will not be able to view any site that has upgraded to TLS 1.1.

The following browsers support the security changes and no action is required on your part:

    Internet Explorer 11 (Desktop & Mobile)
    Internet Explorer 8,9,10 (Desktop – Compatible but not enabled by default)
    Firefox 27 and higher
    Google Chrome 38 and higher
    Google Android 5.0 and higher
    Safari 7 on OSX 10.9 (Mavericks) Desktop and higher
    Safari 5 on iOS 5 Mobile and higher

The following operating systems are not compatible with TLS 1.1 or higher and it's recommended that you upgrade your operating system to a supported system:

    Windows XP
    Windows Vista
    Server 2008
    Server 2003

* If you're currently using Internet Explorer 7 or earlier – You must upgrade your browser
* If you're currently using Google Chrome – You must have have Windows 7 or a newer operating system
* If you're currently using Firefox version 26 or earlier – You must have Windows XP Service Pack 2 or newer
* If you're currently using Safari – versions older than 7 on OSX 1.9 (Mavericks) – TLS 1.1 and TLS 1.2 are not supported, so you must use Google Chrome for MAC

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