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Why are we treated differently?

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Contributor

Why are we treated differently?

I ordered a tent from Jin Linrong as many others we received a toy tent and we filed a complaint. As the stupid rules of PP forces you to return the item bought before you get any money back, Jin Linrong knows that it is not worth it to send it back as it will add more costs for you, so basically they can continue doing this. Just now I got a reply to my previous post that there is at least one that got their money back WITHOUT sending the ridiculous kid tent back! Why can some get refunded, and others not? Why is PayPal supporting this seller?