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What Happened to My Dispute?

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What Happened to My Dispute?

I filed a dispute over a defective product and was told that if the seller did not respond within 10 days that I would automatically get refunded.  I returned from vacation to find that my dispute is not even on my account anymore.  As if it was never filed.  There I no resolution claim number...nothing to indicate that I filed a dispute.  I have tried to figure out a way to contact an agent via PayPal, but it takes me through the same loop that I went through to file the dispute originally.  The product is completely defective.  The seller refuses to send me a return label for the items, and keeps offering me a partioal refund for something that does not work.  HELP!