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Sorry for your loss. It sounds as if your husbands paypal account is in negative balance in his paypal account.
You may want to clear that debt and close the account now?
If its hard for you to talk on the phone then...........
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Ways to clear a negative balance.
Transfer funds from your bank account via "add funds" if you choose the faster method it should be done quickly.
2. Get a mate or family member to send you a payment to your paypal via the friends / family option (as long as they don't fund it with a card there is no fee).
3. Via a card over the phone with paypal.
4. Or does it give you instructions in that email?