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My friend serious problem with his account , he can't logged it seems locked.

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My friend serious problem with his account , he can't logged it seems locked.

Hi a friend of mine , has problem with his paypal account No matter how how he tries he can't logged on his paypal account and everytime he signed on it always say's
" We noticed some unusual activity
We need your help securing your account to prevent unauthorized access. For your safety, there may be some limitations on your account until you take action. "

And when he clicked the " Secure my account " this is what showed up

Sorry, we couldn’t confirm it’s you.
Do you need any help? We can help.

There's no any recovery options shows up , so he can reset hes password through his E-mail.
Everytime he logged in thats the only thing show's up
" We noticed some unusual activity
We need your help securing your account to prevent unauthorized access. For your safety, there may be some limitations on your account until you take action. "

Sorry, we couldn’t confirm it’s you.
Do you need any help? We can help.

Can you please help him out of that , Please make sure you will be able to help him out as soon as possible because he already did contact paypal through call a tons of times but nothing changes , please fixed the problemsCan't log in.pngCan't log in.pngthere's no recovery option.png