My Paypal account hacking

Karthik5320
Contributor
Contributor

MY Paypal account hacked on i never doing this transaction. please check issue transaction ID-6GV41356KX7378930 on (15 July 2019).

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Karthik5320 

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.
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Karthik5320
Contributor
Contributor

How many months?

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PayPal_Intars
Moderator
Moderator

Hi Karthik5320,

Welcome to the community forum and thanks for posting.
Your question is very account specific and we would be unable to answer all you questions over a public forum. I would suggest contacting us via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, email or phone and we would be happy to advise.
Intars

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