I didn't get merchandise from a seller, but PayPal won't refund my money
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I made 2 online purchases from an online seller called 50FlashSale.com. After receiving email confirmations of the order, tracking numbers for the deliveries, and notice of delivery I realized I was probably the victim of a scam. I fired off several emails to the address included on the delivery form informing them I had not received the items. The emails went unanswered and unacknowledged. After the 3rd attempt, I contacted PayPal with all the details included above. Within minutes of opening a problem case on the resolution page I was informed the case had been decided, "after careful consideration". I was told if I wanted to pursue the issue to contact the seller directly. Evidently, the "careful consideration" did not include actually reading my message which clearly stated I had tried numerous times to contact the seller. I also googled the seller's website and looked for scams associated and there were several warnings about the company including the BBB site. PayPal makes it impossible to appeal the ruling, even though it clearly is not a fair finding. I am angry!
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I don't understand why you were not covered by buyer protection.
How did you pay for the item, website OR did you use the send money option and if so which one did you choose?
Did you open a dispute for non receipt of item or another option?
Advice is voluntary.
Kudos / Solution appreciated.
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I didn't understand why it wouldn't be covered by buyer's protection either, and it made no sense at all that the case was closed with no discernible path forward towards an appeal. It took a lot of effort but I finally was able to provoke the automated switchboard, whose only job it is to give you your balance and get rid of you, to allow me to talk to a human. I explained the situation and found that PP's position was based on the UPS tracking number and delivery info. Even though I told the rep the tracking number was bogus, she told me to go to UPS and find out who the package was delivered to. I tried to explain again that it was not formatted properly to be a UPS number, but we were cut off. A second call, another fight with the auto-switchboard, and finally a helpful rep named Amanda came on the line. I explained the whole thing again, and Amanda opened an appeal based on my information, plus the data I gave her from UPS in addition to the NY BBB website which has issued a warning about this company. She is attempting to contact the "seller", an unverified non-US resident (red flag!!!) so maybe, just maybe, when that trail goes cold, she will present the dispute in such a way that it'll be decided in my favor. Now I am hopeful, but still frustrated with the process.
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You are right - after the "appeal", which supposedly involved reaching out to the seller, I was informed the UPS tracking number had been provided so they found in his favor - again! Even though I know for a fact that the website is gone, the email address to contact if the package did not arrive was returned as "undeliverable", the UPS tracking number PP actually has on record is, according to UPS, not formatted properly to be a UPS tracking number, and there are lots of other complaints against this scammer online. PayPal is ripping us off on purpose. First they are complicit in aiding this fraudulent activity and secondly, they refuse to take responsibility to protect their users. I am **bleep**!
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I am very disappointed with PayPal. Why even go through PayPal if you aren't getting any protection from delivery issues like this. In the future, I will use other means of paying for my items. I know my Visa credit card would not have treated me as bad as PayPal. If there is any other means of paying for my items, I will choose anything before PayPal. I still have not received my items, and I really do not believe they looked into my case at all. If they did, they would have seen that I reported the day I was to receive my items, no delivery to my residence. At least PayPal made me think about which way I choose to make my online orders. PayPal truly is not worth my time and money. Again, extremely disappointed.
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To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
Advice is voluntary.
Kudos / Solution appreciated.
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