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Erroneous "Payment Failure" notification on our Smartetailing e-commerce site

New Community Member
Posted on

We use Smartetailing for our e-commerce site. Orders come through with successful payment notifications EXCEPT when a customer uses PayPal.


We receive erroneous "Payment Failure" notifications, even though simultaneously receiving a "Congratulations on your Sale! You have received Payment successfully" email from PayPal.


Our CSR at Smartetailing has looked into this a few times, but all is in order on their end and recommended I contact PayPal.


Does anyone else use Smartetailing or another platform and keeps receiving these incorrect notifications?

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