website not allowing anyone to purchase using paypal

[printcessandpud]

Hi,

My website is newly build after issues with old one but i've been trying for 4 days to get paypal to take payments but its not allowing me too. Im not a developer im just a printer. This is the message it's showing 

Could not retrieve order. Maybe it was already completed or this browser is not supported. Please check your email or try again with a different browser.

It makes no sense what so ever to me, I've unistalled the app reinstalled, i've even tried a different plugin. 

[Kavyar]

Good day @printcessandpud 

Thank you for posting to the PayPal community.

PayPal system is a payment gateway, which will receive the payment request payload (i.e. Payment and Item details, Shipping details, Invoice number, Amount details etc.) from merchant websites(built via third party platforms eCommerce) and process the payments accordingly.

Third party platforms ecommerce develops their own plugins/modules.

I would suggest to please contact the support of ecommerce , who should be able to help you regarding the plugins/modules setup and make sure your website(built via ecommerce ) is passing valid API requests to PayPal system.

Also, Please cross check your PayPal Business account and it should be verified and confirmed without any account limitations. 

Merchant should first perform Create Order API( https://developer.paypal.com/docs/api/orders/v2/#orders_create) call and then redirect the customer/buyer to "approve" URL. 

Once the order is approved by the customer/buyer, merchant should perform CaptureOrder ( https://developer.paypal.com/docs/api/orders/v2/#orders_capture) API call and customer/buyer should pass the valid funding source.

If your still facing issues, please create an MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detailed information and error details.

Sincerely,

Kavya

PayPal MTS

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