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website customers having problems paying with PayPal

New Community Member
Posted on

Is anyone's website customers having problems with checking out and paying with PayPal ?....and what was the issue ?

I’ve found and checked the logs and it looks like this customer has tried to order 7 times today. Every response from PayPal is PaymentActionNotInitiated – so Wordpress/WooCommerce are correctly not allowing it to proceed. What I can’t see is why PP is returning that.
In this flow customer is on MYWEBSITE, redirected to PayPal (where all of this takes place), redirected back to MYWEBSITE.

Customers are saying that when they redirected back to my website there is a "greyed out" area that is not allowing them to tick terms and condition (PayPals) and therefore unable to click the PROCEED TO PAYMENT button.


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