"We're sorry, things don't appear to be working at the moment. Please try again later."

hhservices
Contributor
Contributor

I have two sites and one gets this message ("We're sorry, things don't appear to be working at the moment. Please try again later.") when the customers try to pay, but the other one with the same paypal plug in doesn´t.

The working one is: https://www.goodpsychologists.com

The non working one is working under express checkout option, but not under standard payment option. Its testing site is: http://prestashop-12478-254127.cloudwaysapps.com/es/consejos-sabios/9-espiritista-vidente.html

I tried changing in the standard.tpl file: address_override=1 for address_override=0 but the problem persisted.

How can I fixed the testing site so that I can aply the changes to the real site?

Thank you.

 

Login to Me Too
10 REPLIES 10

MTS_Ciaran
Moderator
Moderator

Hi,

 

The testing site you mentioned is not using Express Checkout, its using WPS cart upload, the data for the test I have is below, the issue is with the "business" being passed in the code, there is a "+" symbol at the end of it which needs to be removed. 

 

POSTDATA=cmd=_cart&upload=1&charset=utf8&business=<snip>&currency_code=USD&custom=103%3B1&amount=15&first_name=&last_name=&address1=&city=&zip=&email=sdsdfsd%40sdfsds.com&address_override=0&item_name_1=Ask+Psychic+Advice+to+the+Best+Online+Psychic+Reader&amount_1=15&quantity_1=1&tax_cart=0&notify_url=http%3A%2F%2Fprestashop-12478-254127.cloudwaysapps.com%2Fen%2Fmodule%2Fpaypalusa%2Fvalidation%3Fpps%3D1&return=http%3A%2F%2Fprestashop-12478-254127.cloudwaysapps.com%2Fen%2Forder-confirmation%3Fid_cart%3D103%26key%3D2b63988599b6fe55e0f5e189b91554d0%26id_module%3D69&cancel_return=http%3A%2F%2Fprestashop-12478-254127.cloudwaysapps.com%2Fen%2Forder&no_shipping=1&bn=PrestashopUS_Cart
Login to Me Too

hhservices
Contributor
Contributor

Thank you for your reply.

So the code: 

POSTDATA=cmd=_cart&upload=1&charset=utf8&business=<snip>&currency_code=USD&custom=103%3B1&amount=15&first_name=&last_name=&address1=&city=&zip=&email=sdsdfsd%40sdfsds.com&address_override=0&item_name_1=Ask+Psychic+Advice+to+the+Best+Online+Psychic+Reader&amount_1=15&quantity_1=1&tax_cart=0&notify_url=http%3A%2F%2Fprestashop-12478-254127.cloudwaysapps.com%2Fen%2Fmodule%2Fpaypalusa%2Fvalidation%3Fpps%3D1&return=http%3A%2F%2Fprestashop-12478-254127.cloudwaysapps.com%2Fen%2Forder-confirmation%3Fid_cart%3D103%26key%3D2b63988599b6fe55e0f5e189b91554d0%26id_module%3D69&cancel_return=http%3A%2F%2Fprestashop-12478-254127.cloudwaysapps.com%2Fen%2Forder&no_shipping=1&bn=PrestashopUS_Cart

is the correct one, because I don´t see in it any + simbol after the business.

Any idea in which kind of file should I find this code?

Thank you.

Login to Me Too

hhservices
Contributor
Contributor

Correct , the testing site is not under express checkout. The  express checkout works fine in the live site, but need the standard version. I have tried updating and even deleting the cart module and uploading the same cart folder that is working on the site that is working fine under standard paypal and it doesnt work. This should have erased the simbol + that you are seeing but it is not working..

Login to Me Too

MTS_Ciaran
Moderator
Moderator

I snipped the "business" parameter value from the post data as it had your email address on it. But let me test the site again to see what I can see now. 

Login to Me Too

MTS_Ciaran
Moderator
Moderator

yep, still seeing the "+" in the business value, I suspect this is coming from the settings for the cart module to be honest. Can you check the settings on the module to see if the "+" was accidentally added to the email address?

Login to Me Too

hhservices
Contributor
Contributor

Thanks!

I tried looking into the tpl files for the cart folder, but no + simbol was found.

Also I tried updating the cart plugin but no changes.

The site´s only email addresses are placed correctly.

And I have just disabled the cart plugin, but the problem persisted,so the problem doesn´t seem to come from there.

 

 

Login to Me Too

MTS_Ciaran
Moderator
Moderator

well to be honest, I would suspect the "+" is an encoded white/blank space. In URL's and emails white spaces are converted to "+", so check the end of the email address for a white space as well. 

Login to Me Too

hhservices
Contributor
Contributor

Nothing, the emails had no blank spaces..

Login to Me Too

hhservices
Contributor
Contributor

Solved!!

The email address on the Api signature had an extra space at the end....

Thank you so much, we can mark as solved this request.

You solved the puzzle, have a great day!!!

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.