paypal won't let me accept a payment, says I must log in first, I am already logged in

[terwin]

I want to accept a customer's payment, PayPal says I must log in first, I am already logged in, but when I try to log in again it won't let me. Please resolve this so I can accept my customer's payments.

[kernowlass]

@terwin 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[MTS_Chiranjeevi]

Good day @terwin,

Thank you for posting to the PayPal community.

Please refer the below guide links. 

https://www.paypal.com/us/cshelp/topic/help_login_and_security_personal

• How do I reset my password if I forgot my email address?
• I forgot my password. How do I reset it?

Please contact our PayPal Customer service via link - https://www.paypal.com/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request.

They will be able to assist you further as they are specially trained to address this type of account inquiry.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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