credit card problem after the bank authorization

Cre_simone
New Community Member

Good evening, I have this problem; I use the standard checkout code from your site, where I substituted my client-id. On PC it works perfectly, but on mobile instead of there are problems. 1- Click pay by credit card 2- I enter my card details and my various details. 3- I click on the "Buy now" button 4- A window opens with the bank's defense system 5- Once the bank has approved the payment, a further confirmation page is shown for some banks for others it goes on automatically, but in both cases, instead of crediting the total, close the payment window and show the normal thanks page, another window appears that says "Pay with PayPal" and everything freezes

what's wrong ?

Login to Me Too
1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator
 

Good day @Cre_simone,

 

Thank you for posting to the PayPal community.

 

Could you please cross check your website integration setup by follow the below steps. 

Guide link : https://developer.paypal.com/docs/checkout/standard/ 

Login PayPal.com >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select "Smart Buttons" button type >> fill all the required details >> copy & paste the button code on your website with the help of your website developer. 

(Or)

Login PayPal.com >> go to direct link "https://www.paypal.com/buttons/" >> follow the above steps

 

Please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

 

If your still facing any issues, please create a MTS ticket via -  https://www.paypal-support.com/s/?language=en_US with the detail information and error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.