cant transfer my fund for proof of identity and address though i given them!

[nazmul2525]

Dear Sir,

its been many days that im waiting to transfer my money to my card. I seen a notification that is "You've reached a usage milestone, wherein you've used your PayPal balance to send payments exceeding $5000 SGD in a year. In compliance with regulatory requirements in your country, we need to confirm your identity as the account owner. To prevent any account limitations, please confirm your identity in the dashboard"

I given all required info in dashboard and they always show me this massage "Thank you for providing the required information. We’ll get back to you within 2-3 business days."

But there passed many days, not any feedback coming to me. How can I solve this issue?

Thanks.

[kernowlass · Accepted solution]

@nazmul2525 

I think customer services are a tad busy at the moment so you may just have to be patient, could be up to a few weeks.

[nazmul2525]

Hello Dear,

thanks for your comment. this issue happening with me last more then 3 months! hence, covid issue we can ignore because that issue is making delay the world last 30-40 days mostly.

is there any way that we can contact customer support directly? for a response on this issue?

Thank You.

[kernowlass]

@nazmul2525 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.