cancel order

sarahf69
New Community Member

HI there, I placed an order via a website on the 29th September and after payment realised that it wasnt an Italian website as I thought but infact a chinese website. I did abit more research and discovered the goods were coming from Hong Kong and of very low quality too. The seller agreed to the cancellation and to a full refund. When should I recieve my refund and am I entitled to one? I only ever used Paypal as a source of security and hope that they would help out in times such as these....but they dont seem to care. Yes I ordered the goods but cancelled immediatley and most genuine websites offer a hassle free reimbursement....so why arent they? because its a SCAM?

Anyone got any help or advice to give me?

Thanks

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