Our sincere apologies for the inconvenience caused.
Sometimes you may buy an item/service as a guest. It means that when you paid for the product, you inserted your credit card details without login into your PayPal account. In these cases, you should have received a confirmation email from PayPal, and if you want to open a claim, you will need to contact our Customer Service by phone or email because you won't be able to see the transaction in your history. If you didn't receive any confirmation email from PayPal, instead, you would need to contact the merchant or your financial institution directly.
For better assistance regarding account related enquiry, I request to please check with PayPal Customer Service via this link (then choose at the bottom one of the contact methods - email or phone). They will be able to assist and provide more details on this topic.
Thank you for understanding and patience.
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