Why can I not use credit card payments with Add to Cart but can do with Donate?

[webmasterbca]

I'm an amateur helping a small charity to run their website and update it to Joomla 4.

Unfortunately, the Plugin that I used previously no longer works and I'm struggling to find an alternative that does what is needed, which is to deal with several levels of Membership Fees and Donations, all paid from either a PayPal account or using a credit card.

The Donation button works fine but when I try to use Add to Cart and press the Credit Card option I am taken to the PayPal Login.

I've checked the account settings and documentation but cannot understand the problem so all advice will be greatly appreciated.

Phil

[MTS_Chiranjeevi]

Good day @webmasterbca,

Thank you for posting to the PayPal community.

Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers. 

It's important to remember that guest checkout is not guaranteed for every transaction.

To receive guest checkout payments :

Enable the PayPal Account Optional option in your account settings.

Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" .

PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.

This is intended behaviour of the product. Customer/buyer need to create PayPal account to process the payment.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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