Where is my money?

[Chicoson]

I sold a legitimate software product and because one person asked for a refund and I did not refund them through PayPal like I was supposed to do, and instead attempted the refund through JVZoo, PayPal freaked out and terminated my account...limited/terminated....same thing.  Yes, that's correct, because PayPal had to get involved and refund this person they terminated my account.  Actually this is my son's account and I am speaking on his behalf.  They told me and him that we would need to wait 18 months to withdraw the funds.  The funds were available on September 18th, 2020 but are not in his account.  The transaction number is Transaction ID: 68W77944EY236840C.  It appears that PayPal has decided to keep these funds for some unexplained reason and is refusing to pay them to their rightful owner, my son, Jack Slazyk.  Please let us know how to get this payment properly credited to my son's PayPal account?  Thank you. 

[Chicoson]

This was my son's first attempt at selling a software product, a very good one at that, one that is feature packed and extremely beneficial to anyone who uses it, so it was NOT a scam like PayPal automatically assumes.  The product was sold through JVZoo and because it was his first time doing this he thought, I thought, the refund was supposed to be done through JVZoo.  JVZoo even had the procedure for doing it, which I followed, not knowing that it wasn't going to work because the correct procedure was to login to PayPal and do it from there.  This was a really stupid mistake on my behalf and my son's account does not deserve to be "limited/terminated," yet I can't get a single person with even the smallest amount of empathy to comprehend this situation, that we did NOTHING WRONG TO DESERVE THIS TREATMENT!  Who will be the good person to "unlimit" this account?  I find it difficult to believe that not one single decent person works at PayPal who has the ability to know the difference between right and wrong.  Please help my son's account?  Thank you.