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When paying with paypal account, Paypal signin takes user to dashboard instead of payment page

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Zark75
Contributor
Posted on

Hi, we have the fllowing problem: when users are redirected to paypal for paying, and they choose to pay with a paypal account:

1. A security code is always asked

2. After the sign-in page is shown and the user enters paypal account information, login times out (paypal.com/signin?resType=failed&Because=timeoutError)

3. If user logs in again, he's taken to Paypal dashboard and no loger to the payment page

 

See the screen capture video here: https://www.asia-market.it/AM-Paypal-Video.mp4 to get an idea.

 

This is very frustrating because it started happeing even if, at least apparently, we didn't change anything on our side.

 

Any hints?

 

Thanks,

 

Zark75

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