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I wanted to update the 'max failed payments' field for all subscriptions so simply downloaded the CSV file with all active subs and used the the 'I-...' numbers in there, I don't need a mapping for that.
I don't need a mapping anyway, since we always stored our own customer ID in the custom info field and that's passed along. But I guess we were historically lucky to make that decision.
another "bug"..users who pay their subscription installment with an e-check payment and days later if the payment fails on the banks end, paypal simply sends the same email that they send for every other failed rebilling, profile suspended with no indication that the payment was successful first, but later failed due to being denied by the bank. it is not feasible to spot check every profile suspended email to make sure it is not because of a failed echeck which means this can be overlooked by the merchant and access not removed manually. The old subscription system would send an email clearly stating "echeck payment failed"
So I finally got an email with my S- to I- mappings and it just said:
The S- to I- subscription matching report has been attached.
But it didn't include an attachment!!!
I've replied to the email but heard nothing back yet.
@Rob-sortitoutsi - Can you please tell me what your ticket number was? It should be an 8 digit number and I could check on it for you.
Ticket number is "04631726".
By logging into paypal-support.com I could see there was an additional reply that didn't come through via email.
But still no attachments.
Thank you that has worked now.
While i'm obviously really annoyed at how badly this has all been handled I appreciate your activity and helpfulness in this thread @MTS_Christina 🙂