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Unable to complete payments adter erroneous email address usage

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Arfie
New Community Member
Posted on

Hi there, i recently tried to make payments for a commodity, however, the amount paid was paid to two different email addresses. Fortunately, the addresses were incorrect and the payments were ‘pending’. I eas therefore able to cancel the payments and the funds were reinstated into my credit card. I have subsequently received the correct e-mail address for the payment, however i get through to the payment amount entered and select next. The response that i get indicates that i need to add anothe fund source. The cards that are lodged all have sufficient funds. 

 

I also find that some cards that were removed are still listed? Any ideas as to what is going wrong?

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