Unable to Make Payments for a Merchant

OP20
New Community Member

I'm unable to make payments for an online merchant (Discover Bank, US). It was working fine until Jan 2023 but it isn't working anymore. I keep getting a BAD-INPUT-ERROR whenever I click on their payment button. Is there any way to fix/bypass this on my end?

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1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator

Good day @OP20,

 

Thank you for posting to the PayPal community.

 

BAD_INPUT_ERROR, this is an issue with merchant internal website which is passing invalid payment API requests to PayPal system.

To resolve the issue, merchant should contact their website developer or the support of your third party platform(eCommerce) to cross check their website integration and pass the valid payment API requests to PayPal system. 

 

Please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

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