Subscription payment via HTML form does not work anymore

[malanciault]

Hi,

We have a website where people can make a monthly recurrent payment. It worked for the last 3 years. Suddenly, 2 weeks ago, it stopped working. Nothing changed in the code.

The form code is:

<form name="_xclick" action="https://www.paypal.com/cgi-bin/webscr" method="post">
    <input type="hidden" name="cmd" value="_xclick-subscriptions">
    <input type="hidden" name="business" value="address">
    <input type="hidden" name="currency_code" value="CAD">
    <input type="hidden" name="country" value="CA">
    <input type="hidden" name="local" value="en_US">
    <input type="hidden" name="item_name" value="xxx Compensation Co2 Offset #1507">
    <input type="hidden" name="item_number" value="1">

    <input type="hidden" name="return" value="https://staging.xxx.ca/xxx/xxx">

    <!-- do not prompt for shipping address -->
    <input type="hidden" name="no_shipping" value="1">

    <!-- a3 - amount to billed each recurrence -->
    <input type="hidden" name="a3" value="10">

    <!-- p3 - number of time periods between each recurrence -->
    <input type="hidden" name="p3" value="1">

    <!-- t3 - time period (D=days, W=weeks, M=months, Y=years) -->
    <input type="hidden" name="t3" value="M">

    <!-- The variable "src" with a value set to "1" means the payment will recur unless your customer cancels the subscription before the end of the billing cycle. If omitted, the subscription payment will not recur at the end of the billing cycle. -->
    <input type="hidden" name="src" value="1">

    <!-- The variable "sra" with a value set to "1" means if the payment fails, the payment will be reattempted two more times. After the third failure, the subscription will be cancelled. If omitted and the payment fails, payment will not be reattempted and the subscription will be immediately cancelled. -->
    <input type="hidden" name="sra" value="1">

    <span class="waves-input-wrapper waves-effect waves-light">
        <input type="submit" name="submit" class="btn btn-lg btn-yellow btn-rounded" value="Credit Card Secure Payment">
    </span>
</form>

It generates the yellow button here: https://illuxi.d.pr/yZEKiE

Then, when we click on the button, we arrive the a captcha, then we click on Subscribe and receive this error: "Things don't appear to be working at the moment. Please try again later."

Here is a quick video: https://illuxi.d.pr/NEnsGp

Anyone has any idea how to fix this ?

Thanks!

[jean-max77]

Same problem here, does anyone find a solution ?

[malanciault]

Does anyone know where else we can get support from Paypal if not here ?

[jean-max77]

We find a solution. The PayPal account was misconfigured (phone number empty). After we completed it, it works well.

[malanciault]

Oh! Thanks, will try that !