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Last month I've migrated my e-commerce and now we are facing an issue since I enabled in Standad Checkout the "credit or debi card" option to our customers. The current platform is Duda Sites, and we use ECWID as e-commerce.
The error occurs specifically with this button, after the user submits the form and the loading screen appears and never backs to the cart.
If you're encountering an issue with the credit or debit card option in the Standard Checkout of your ECWID e-commerce platform on Duda Sites, there are several steps you can take to address the problem: 1. **Check for Platform Updates:** Ensure that both ECWID and Duda Sites are running the latest versions. Developers often release updates to fix bugs and improve compatibility. 2. **Review Payment Gateway Settings:** Verify your payment gateway settings within ECWID. Ensure that your payment gateway (which may involve PayPal or other services) is properly configured to support credit and debit card payments in Brazil. 3. **Browser Compatibility:** Test the checkout process using different web browsers to see if the issue persists on all of them. Sometimes, browser-related issues can affect the functionality. 4. **Contact ECWID Support:** Reach out to ECWID's customer support for assistance. They may be able to provide insights into the specific issue and offer guidance on resolving it. 5. **Check with Duda Support:** If the issue persists, consider reaching out to Duda Sites support. They may have specific insights into how their platform interacts with ECWID and can assist in troubleshooting. 6. **Test in a Sandbox Environment:** If available, use a sandbox or test environment provided by ECWID to replicate the issue. This can help you identify whether the problem is specific to the live environment. 7. **Payment Gateway Logs:** If applicable, review the logs or error messages from your payment gateway. They might provide details on why the transaction is not completing successfully. 8. **Geographical Restrictions:** Confirm if there are any geographical restrictions or limitations for credit/debit card transactions in Brazil imposed by your payment gateway or ECWID. If the issue persists after trying these steps, it's crucial to keep communicating with the support teams of ECWID and Duda Sites, providing them with as much detail as possible about the problem you're facing.
To resolve the issue you are currently experiencing, I would suggest reaching out to the support team of the third-party platform (eCommerce). They will be able to assist you in cross-checking the integration code and configuration.
If you are still encountering issues from PayPal's end, please create an MTS ticket by visiting the following URL - https://www.paypal-support.com/s/?language=en_US . When submitting the ticket, please make sure to provide detailed information and error details.
Sincerely,
Kavya
PayPal MTS
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