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Smart Payment Buttons - Postcode doesn't work unless it is capital letters

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andrejwright1
New Community Member
Posted on

Hi,

 

I am wondering if there is a way for PayPal Smart Payment Buttons to accept postcodes in lower case? If not is there a way to add a hint or something to tell the user that it needs to be in capital letters?

 

I have omitted the first part of the postcode in the below screenshots but you can see the difference when it isn't working 

 

Not working when lower case letters are used:

WhatsApp Image 2020-09-07 at 19.10.59.jpeg

 

Working when using capital letters:

WhatsApp Image 2020-09-07 at 20.00.26.jpeg

 

 

Thanks

1 REPLY 1

Smart Payment Buttons - Postcode doesn't work unless it is capital letters

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MTS-Aaron
PayPal Employee

Hi @andrejwright1 

 

Thanks for the screenshots for clarification. Unfortunately, the postal code is case sensitive here. There isn't really a way to modify that in-context form for Smart Payments Buttons but you could add a hint to the side or above it to ensure customers are clear on that. Our teams are always working to improve the SPBs so I can definitely pass this tip along to them for a potential improvement!

 

Hope that helps!

-Aaron

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