Shopify Paypal losing customers - how to? don't require users to "Create Account" ?

arron51
New Community Member

I am losing a lot of customers, because they are confused by the Paypal "Create Account" button, if I could rename that to "Pay with Credit Card" that would be much less confusing, 

 

or is there anyway to not force users to create a Paypal account?

 

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1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator

Good day @arron51,

 

Thank you for contacting PayPal community.

 

Our sincere apologies for the inconvenience caused.

 

Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers. 

It's important to remember that guest checkout is not guaranteed for every transaction.

To receive guest checkout payments :

Enable the PayPal Account Optional option in your account settings.

Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" .

If you have integrated PayPal Express Checkout legacy product, please contact your website developer (or) support of your third-party platform(eCommerce) to pass the variables "SOLUTIONTYPE=Sole" and "LANDINGPAGE=BILLING" in the SetExpressCheckout payment API request call to make sure guest checkout is offered as often as possible.

Guide link - https://developer.paypal.com/api/nvp-soap/set-express-checkout-nvp/ 

PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.

This is intended behaviour of the product. Customer/buyer need to create PayPal account to process the payment.

 

Thank you so much for your patience and understanding.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

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