Hi @Lumadesign,
Thank you for contacting PayPal community.
Our sincere apologies for the inconvenience caused.
I request to please cross check whether you have active "Shipping Method" toggled as "default" which is the reason why the shipping amount is been added to the purchases by PayPal system. If you don't want this shipping charges to be added, please follow the below steps via your PayPal to remove the unwanted shipping tax/amount.
Login PayPal.com >> click on "settings" icon >> "Account settings" >> "shipping" section >> "Shipping calculations" click on "update" >> select the preferred "Shipping Methods" >> click "delete".
(or)
Login PayPal.com >> go to direct link "https://www.paypal.com/businessmanage/account/shipping" >> "Shipping calculations" click on "update" >> select the preferred "Shipping Methods" >> click "delete".
Once the above settings is toggled, you shouldn't be facing this shipping amount issue for future payments.
Yes, you can able to remove the shipping address fields during PayPal checkout using parameter "NOSHIPPING".
I request to please contact your website developer, to cross check your website payment request API calls and modify the value "NOSHIPPING to "1" in your payment calls.
Once this settings is done, PayPal system will not show/provide the shipping address option to the customers and resolves the issue.
NOSHIPPING : Determines whether PayPal displays shipping address fields on the PayPal pages. For digital goods, this field is required, and you must set it to 1.
Value is:
• 0 — PayPal displays the shipping address on the PayPal pages.
• 1 — PayPal does not display shipping address fields and removes shipping information from the transaction.
• 2 — If you do not pass the shipping address, PayPal obtains it from the buyer's account profile.
Guide link for reference.
Note - This parameter will disable shipping address during PayPal checkout flow.
Thank you so much for your patience and understanding.
Sincerely,
Chiranjeevi
PayPal, Inc.
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
