Paypal Button update: "Access Denied... You don't have permission to access "/us/cgi-bin/webscr..."

hsllc
Contributor
Contributor

When I save a new button or edit/save the description for an existing Paypal Button, I get the error message:

  • “Access Denied. You don't have permission to access "/us/cgi-bin/webscr" on this server..."

If I only update quantities, saving is successful but creating new buttons or updating descriptions returns the above error message.  This is a repeatable problem.

 

Is there something I can do or is this a Paypal issue that is being address internally?  Thanks in advance.  --sk

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hsllc
Contributor
Contributor

Thank you Chiranjeevi.

 

Whatever the issue was, Paypal must have corrected it because the Paypal buttons are now functioning as expected.  Thanks again.  🙂

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3 REPLIES 3

MTS_Chiranjeevi
Moderator
Moderator

Good day @hsllc,

 

Thank you for posting to the PayPal community.

 

We understand that you're having trouble editing your buttons. I know how frustrating that can be. Here's some troubleshooting tips to try if you haven't already:


   1. Clear your internet browser's cache and cookies
   2. Switch to a different internet browser
   3. Restart your device and try again
   4. Try using a different device
   5. Try using the app instead of the browser, or vice versa

 

If your still facing the issue, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail informations. 

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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Solved

hsllc
Contributor
Contributor

Thank you Chiranjeevi.

 

Whatever the issue was, Paypal must have corrected it because the Paypal buttons are now functioning as expected.  Thanks again.  🙂

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MTS_Chiranjeevi
Moderator
Moderator

@hsllc Thank you for the confirmation. 

Happy to hear that your issue is resolved. 

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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