PayPal Community

premier11 · ‎Feb-27-2023

Hi there, I've been trying to investigate this issue for a couple days but haven't gotten anywhere. I did not make any changes to my payment settings nor to my website and all of a sudden I'm getting this error:

https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=f5787185aab55&code=BAD_INPUT_ERROR

I even tested my sandbox application too and I'm getting the same issue. Something must have changed on PayPal's API end. @MTS_Chiranjeevi I've seen you've participated on previous support threads for the same issue. Could you help me out?

premier11 · ‎Feb-27-2023

Update!

I opened a support ticket with Paypal Support and they let me know that the business email in the PayPal payment request had to be updated to the one used for PayPal business account. I had an old one there and once I updated my website code to use the new email my payments started working.

This issue is resolved. Good luck to those that experience this in the future.

yvesined · ‎Mar-21-2023

Thanks, this resolved the issue for me! 👍

MTS_Chiranjeevi · ‎Mar-22-2023

Good day @premier11 / @yvesined ,

Thank you for posting to the PayPal community.

Yes, merchants should cross check button code/payment request and pass valid "business" value.

PayPal ID or PayPal Primary/Confirmed email address as "business" value.

Please refer below guide links :

https://developer.paypal.com/api/nvp-soap/paypal-payments-standard/integration-guide/Appx-websitesta...

Sample HTML button code : View sample HTML code that shows various payment features and options for each PayPal payment button.

Use the following samples as a starting point to create your own HTML payment button code:

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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Payments stopped working, getting "bad_input_error"

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