Payments Page Error: /genericError?code=SIGNUP_BLOCKED_IN_COUNTRY_AU

[whymatt]

I’ve been using the https://www.paidmembershipspro.com/ plugin on my site successfully for a number of years.
The plugin seems to be working fine, however, when I click the ‘Check out with PayPal’ button (when trying to purchase a membership) the subsequent PayPal page displays the message:

We’re sorry, things don’t appear to be working right now. Please try again later.
Return to Seller’s Website

I note that the url for the page has an error appended: i.e. https://www.paypal.com/webscr?cmd=_express-checkout&useraction=commit&token=EC-6KC8109401447520S#/ch...

Any ideas what's causing this and how to rectify it?

[alanmcki]

Hi WhyMatt

I am having this exact same issue. Have you managed to find a fix?

It appears it only affects users who are not already logged into PayPal in their browser or have been already. It just started happening for us too (we hadn't updated any plugins or anything that might have caused it)

Let me know if you have found a solution as i\d be most grateful. Otherwise I will update you if we find out a fix too.

Alan

[whymatt]

Hi Alan,

Pay Pal have said that this is a problem on their end due to Australian regulation changes.

They're working on a solution but haven't been able to provide any estimate on when the issue will be resolved.

The only 'solution' has been to direct our customers to PayPal to set up recurring payments and then to manually email them a password after manually adding them to PaidMembershipPro.

Matt.

[alanmcki]

Hi Matt

Wow, that's crazy. I am pretty sure though we were seeing users from US, UK and India also getting the same error with the same trigger. But can't be sure as at the same time, PayPal was throwing a 503 error for my developer. Makes me wonder if there is some deeper stuff going on.

Good to know anyway and thanks for your reply

Alan

[alanmcki]

Also, just in case this helps you, it seems if the user is already logged into PayPal in their browser, the issue is resolved and they can set up their subscription. I simply put a message on the page asking them to login to PayPal first, which has provided a temporary solution for us.

Not sure if that works for you. 

Alan

[whymatt]

Thanks very much for sharing the tip about logging in beforehand Alan. That's a more elegant workaround than the one I've been using!

We only have Australian customers so your suggestion that it's affecting users in other countries is interesting.

In any case, good luck getting things back to normal.

I'll update you if I figure out how to get things working properly.

[alanmcki]

No worries, make sure to test first, but that's working for us. Likewise, I'll let you know if/when we find a solution or it starts working. 

Alan

[mindstorms81]

Hey Guys, I am having this problem too. Any fixes apart from logging manually into Paypal yet? Cheers.

[whymatt]

Unfortunately no. ☹️

[alanmcki]

I also had confirmation from PayPal it's an issue their end and no fix as of yet.