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Payment issues on my online store

New Community Member
Posted on
I chose PayPal as a payment method for my online store via shopify. It seems there is an issue with completing the sale cause I have many people initiating checkouts, but no sales. Please let me know if there is still anything I need to do to have sales completed.

Payment issues on my online store

PayPal Employee

Hi @Sh8peshifta,


Thank you for contacting PayPal community.


We apologize for any inconvenience.


I request to refer the detailed integration guide link.


Once the integration setup is done, I suggest to please process a test payment via card which is not linked to your PayPal account.


Also, please make sure your passing correct payment request values(currency, amount, customer, order details etc) from your website to PayPal system.


Thank you for understanding and patience.




PayPal, Inc.


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