PayPal Community

Anwar_Mtjr · ‎Apr-05-2023

I have a pay now button on my site that takes client from my site to PayPal where they can pay. Problem is they can only pay with PayPal account.

They are taken to a page that says:

Pay with PayPal

Enter your email address to get started.

or

Create an Account

In my profile settings I have checked, PayPal account optional.

PayPal account optional -> on

Please help.

MTS_Chiranjeevi · ‎Apr-05-2023

Good day @Anwar_Mtjr,

Thank you for posting to the PayPal community.

Unfortunately, Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers.

Buyers don’t always have the option to make their purchases without using or creating a PayPal account. This option is presented based on several risk factors, including but not limited to the buyer's PayPal purchase history, PayPal cookies stored on the buyer's computer, the buyer's location, and/or a credit assessment.

It's important to remember that guest checkout is not guaranteed for every transaction.

To receive guest checkout payments :

Enable the PayPal Account Optional option in your account settings.

Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" .

PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.

Please refer the guide link - https://www.paypal.com/us/cshelp/article/how-do-i-accept-cards-with-checkout-using-the-guest-checkou...

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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View solution in original post

MTS_Chiranjeevi · ‎Apr-05-2023