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Paypal holds your funds for 180 days as that is the same timeframe that buyers have to open paypal disputes.
So if no disputes are opened against you in 180 days then you are allowed to withdraw the funds as long as you were over 18 then and the account is in your legal name. Sometimes Paypal request further documentation from you before you can withdraw those funds.
If you have not heard from them then you would need to contact them directly as per below, but I doubt that you will have priority at the moment as they are working with a skeleton staff in difficult times and processing requests takes longer to review.
1. Phone contact not available at the moment in most countries although you can give it a try and check, go to help/ contact bottom right of paypal pages and click on call us option.
2. Email or live chat accessed the same way if and when available.
3. Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
If you actually read my post that i spent time typing out for you then you will see that i did not say you had to provide documentation, I said that they sometimes asked for it.
Also i can only give you the options to get in touch with customer services, if you can't contact them then sadly not a lot i can do about that one is there.
I don't work in customer support for anyone.
And giving up my time to respond to your post and try and help you I didn't think constituted 'smart remarks'.
I can only give you the options on how to contact customer support, sadly nothing i or anyone else can do about it if you can't make contact with them at the moment.