PayPal checkout not working on my website

ClaytonsCloth
Contributor
Contributor
I hope someone can help. I have a new website and the lady who built it for me says there must be an issue with my PayPal account because it's not accepting my PayPal email?? Sat checkout it keeps saying "things don't appear to be working at the moment please try later" I'm losing sales so any help greatly appreciated. Thanks
Login to Me Too
4 REPLIES 4

MTS_Martin
Moderator
Moderator

You will want to give us a few more details, so we can help you 🙂

 

Can you please provide the HTML Form Data (or the entire form) you're sending to PayPal? 

 

If you're having trouble with the above, is there a website we can test this on?

Login to Me Too

swebdesign
Contributor
Contributor

I am getting 500 internal server errors. Here is my form data:

We are using the form idea at the bottom of this page: https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ2067

 

Your form:

 

 <form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_blank">
   <input type="hidden" name="cmd" value="_xclick">
   <input type="hidden" name="business" value="email">
   <input type="hidden" name="item_name" value="Widget">
   <input type="hidden" name="amount" value="$1,000.00"> <--Problem: Remove currency symbol and comma ("1000.00")
   <input type="hidden" name="currency_code" value="USD">
   <input type="submit" value="Old PayPal checkout">
</form> 

Our form:

 

<div id="ctl00_ctl00_cphMain_cphMain_pnlPayPalTest" style="display:inline;">                                   
  <a href="javascript&colon;paypal();"><img src="/Secure/Images/cc/paypal_checkout.png" /></a>
</div>
 
        function paypal() {
            var f = getElem('aspnetForm');
            f.__VIEWSTATE.value = '';
            f.encoding = 'application/x-www-form-urlencoded';
            f.action = 'https://www.paypal.com/cgi-bin/webscr';
            f.submit(); __doPostBack('btnSubmit', '');
        }
 
<div id="ctl00_ctl00_cphMain_cphMain_pnlPP">
 <input type="hidden" name="cmd" value="_cart">
  <input type="hidden" name="upload" value="1">
  <input type="hidden" name="business" value="email" />
  <input type="hidden" name="return" value="https://dev4.dogbizpro.com/public/thanks.aspx?invoiceid=347">
  <input type="hidden" name="currency_code" value="USD" />
  <input type="hidden" name="invoice" value="DBP-347" />
</div>

  

What is wrong with it?

Login to Me Too

MTS_Ciaran
Moderator
Moderator

Hey, 

 

Im not seeing a form header, or a form closing tag. Can you share a link to where we can test this?

Login to Me Too

ClaytonsCloth
Contributor
Contributor
Hey. Thanks for the reply. It must have been a glitch on the system as it ironed itself out
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.