PayPal 'Confim and Pay' not working

graytechnical
Contributor
Contributor

I have had several customers say they can get to a certain point at paypal to pay, but then cant. They say the 'Confirm and Pay' button is not linked to anywhere. Anyone else having this issue?

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4 REPLIES 4

MTS_Chiranjeevi
Moderator
Moderator

Good day @AntibodySW / @graytechnical,

 

Thank you for posting to the PayPal community.

 

The PayPal Product Developers are currently working on this issue. As soon as there is an update, we will get back with you.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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CanTheyFixIt
Contributor
Contributor

Glad to see a PayPal employee respond here and finally acknowledge a problem, but PayPal technical support could not even plug in a computer so no expects much from you.  Maybe you need to inform the public and merchants that your system is down and post your system as down on your website instead of hiding the truth.

https://www.paypal-status.com/product/production

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CanTheyFixIt
Contributor
Contributor

If you have access to your code you can fix this issue with a workaround most likely.  We resolved this on our website yesterday, but it is still a PayPal error that they need to fix. See the other forum about this issue for the fix.  If the PayPal employee in this thread had read the other forum they may have offered you that advice, but obviously he did not because he works for PayPal and likely does not know what he is doing.

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