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Pay by card WooCommerce Paypal Payments : loading issues, failed orders

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jjthibault
New Community Member
Posted on

Hi,

 

We have a website where people can book a parking space : https://www.parkingthibault.net/reservation-en-ligne/

We're using the plugin WooCommerce Paypal Payments to display two buttons : the paypal one (to sign in), and the "credit card" (to pay without signing up to Paypal). However, most of our customers have issues when they try to pay directly by card. They enter their card details and they authorize the operation card from their bank account. The operation card is authorized. But then, they have loading issues. The "order confirmation" page doesn't load, and so the order is not validated.

For some others (who seem to be on apple devices), after they validate the card operation from the bank account (authorization : accepted), there is a paypal window that opens where it requests to sign up/in a paypal account. But the customer doesn’t want to, so he closes that window, and so the order is not validated neither.

 

How can we fix it ?

 

Thank you.

1 REPLY 1

Pay by card WooCommerce Paypal Payments : loading issues, failed orders

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Chiranjeevi_L
PayPal Employee

Good day @jjthibault,

 

Thank you for posting to the PayPal community.

 

I have tried to process a test card payment and could able to process the payment flow via PayPal without any issues. 

 

The payment attempt got declined since I have used test card details. 

 

Screenshot 2023-03-16 at 1.09.44 PM.png

 

 

I would suggest to please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

 

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

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