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PROBLEM LAUNCHING INVOICE

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SAREDD
Contributor
Posted on

When I copy and paste email addresses from Excel into the Invoice, it hangs up and I have to close program and try again.  Still does not work.

3 REPLIES 3

PROBLEM LAUNCHING INVOICE

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PayPal_AshleyM
Moderator

Hi @SAREDD,

 

Can you please clarify - does Excel have an issue or your PayPal account? Do you get any error messages? Please provide any details you can so the community can assist. Thanks!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

PROBLEM LAUNCHING INVOICE

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SAREDD
Contributor

After setting up my invoice, I scan the email addresses from a column in an Excel spreadsheet. When I click paste to put them into the invoice email address site, they will not show up as individual emails but as one great string of characters.

PROBLEM LAUNCHING INVOICE

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PayPal_AshleyM
Moderator

Hey @SAREDD,

 

Thanks for getting back to us with those details! This sounds like a problem while copying the information from Excel. The only advice I could offer would be to select the cell with the email and copy it from the top where it shows everything in the cell separately. I hope this helps!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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