My website accept card payments in sandbox but not in live

[boobaa403]

Hello, I have a website on woo commerce, but the website accept card payments in sandbox but not in live environement. my customer say: something went wrong. well take you back to checkout so you can try again. Another customer say that he receive a message that say let's use another card. Could you please help me to fix this?

Thank you in advance

[MTS_Chiranjeevi]

Good day @boobaa403,

Thank you for posting to the PayPal community.

I would suggest to please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self  payments.

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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