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Lost details

Contributor

Lost details

Hello I'm really stuck. This is my old email address and I can't access my money on PayPal as my ex partner select the security question and password. I can't speak to anyone as can never get through because of covid. How can I access my money? The phone number linked is old I no longer have it either!!!
1 REPLY 1
PayPal Employee

Re: Lost details

Hi @netty_davis2011,

 

Thank you for contacting PayPal community.

 

Our sincere apologies for the inconvenience caused.

 

Unfortunately, we don't have account level access to reset password.

 

I request to please refer the guide link.

 

Please check with PayPal Customer Service via this link (then choose at the bottom one of the contact methods - email or phone). They will be able to assist and provide more details on this topic.

 

Sincerely,

Chiranjeevi

PayPal, Inc.

 

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