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netty_davis2011
Contributor
Posted on
Hello I'm really stuck. This is my old email address and I can't access my money on PayPal as my ex partner select the security question and password. I can't speak to anyone as can never get through because of covid. How can I access my money? The phone number linked is old I no longer have it either!!!
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Lost details

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Chiranjeevi_L
PayPal Employee

Hi @netty_davis2011,

 

Thank you for contacting PayPal community.

 

Our sincere apologies for the inconvenience caused.

 

Unfortunately, we don't have account level access to reset password.

 

I request to please refer the guide link.

 

Please check with PayPal Customer Service via this link (then choose at the bottom one of the contact methods - email or phone). They will be able to assist and provide more details on this topic.

 

Sincerely,

Chiranjeevi

PayPal, Inc.

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

 

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