Showing results for 
Search instead for 
Did you mean: 

Lost details


Lost details

Hello I'm really stuck. This is my old email address and I can't access my money on PayPal as my ex partner select the security question and password. I can't speak to anyone as can never get through because of covid. How can I access my money? The phone number linked is old I no longer have it either!!!
PayPal Employee

Re: Lost details

Hi @netty_davis2011,


Thank you for contacting PayPal community.


Our sincere apologies for the inconvenience caused.


Unfortunately, we don't have account level access to reset password.


I request to please refer the guide link.


Please check with PayPal Customer Service via this link (then choose at the bottom one of the contact methods - email or phone). They will be able to assist and provide more details on this topic.




PayPal, Inc.


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.