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netty_davis2011
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Posted on
Jun-09-2020
03:32 AM
Hello I'm really stuck. This is my old email address and I can't access my money on PayPal as my ex partner select the security question and password. I can't speak to anyone as can never get through because of covid. How can I access my money? The phone number linked is old I no longer have it either!!!
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MTS_Chiranjeevi
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Jun-09-2020
09:37 PM
Hi @netty_davis2011,
Thank you for contacting PayPal community.
Our sincere apologies for the inconvenience caused.
Unfortunately, we don't have account level access to reset password.
I request to please refer the guide link.
Please check with PayPal Customer Service via this link (then choose at the bottom one of the contact methods - email or phone). They will be able to assist and provide more details on this topic.
Sincerely,
Chiranjeevi
PayPal, Inc.
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