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I would like to reimburse the case in dispute

New Community Member
Posted on

I certify that the item my client received was damaged during shipping. I have recovered this item and I would like to refund the full payment to the buyer. This client opened a dispute with my Paypal account however this case was held by Paypal. it is always placed in the review state, and is always pushed back to the completion of the dispute. I need help. please!

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