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If the account holder name is also the business name, you'll need to provide 'business entity' documents.
Now for each country, these may differ so take a look at the Resolution Center to see if there is a list of documents for business entities that you can provide instead. You may have to put through a name change:
Account Settings (gear icon) > Name > Update
Change your legal name - Use a new name after marriage, divorce, etc.
Update your name - Use your full name instead of a nickname, for example
Make a minor correction - Fix a typo of 1 or 2 characters
Account Settings > Account Owner Information > Name > Change
You've legally changed your name - Use a new name after marriage, divorce, etc.
Your name is incorrect - Make a minor change if it's 2 letters or fewer.
Your contact name has changed - Your business contact's name has changed
Your business name has changed - Update your business name
Unfortunately, staff has been reduced due to the virus so response time with account limitations dept. will take longer but they are working on trying to remedy that. Just keep following up if you can and keep eye on email for any responses.
Or contact via social media:
Facebook (AU): https://www.facebook.com/paypalau/
Twitter (AU): @AskPayPalAU
Facebook (Worldwide): https://www.facebook.com/paypal
Twitter (Worldwide): @AskPayPal