I need to urgently speak with Paypal
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If it was asking you for a birth certificate, why did you upload a trademark? I'm a little confused there. Simple mistake?
If the account can be a business account with a business name, but it would also have you include personal information, where you'd have your own name and info.
So the driver license should match at least the personal name you have added to your account. If it doesn't, yes, that could throw red flags and cause problems.
Unfortunately, the best way to resolve this sort of thing is to get somebody on the phone, and again, right now is a difficult time for that.
Maybe a PayPal employee can step in here and help you better, but I think you're going to have to wait until this all blows over and people are back on the phones again so that you can get yourself verified and get the account opened back up (assuming there are no other issues causing it to be limited.)
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!
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If the account holder name is also the business name, you'll need to provide 'business entity' documents.
Now for each country, these may differ so take a look at the Resolution Center to see if there is a list of documents for business entities that you can provide instead. You may have to put through a name change:
Personal Account:
Account Settings (gear icon) > Name > Update
Change options:
Change your legal name - Use a new name after marriage, divorce, etc.
Update your name - Use your full name instead of a nickname, for example
Make a minor correction - Fix a typo of 1 or 2 characters
Business Account:
Account Settings > Account Owner Information > Name > Change
Options:
You've legally changed your name - Use a new name after marriage, divorce, etc.
Your name is incorrect - Make a minor change if it's 2 letters or fewer.
Your contact name has changed - Your business contact's name has changed
Your business name has changed - Update your business name
Unfortunately, staff has been reduced due to the virus so response time with account limitations dept. will take longer but they are working on trying to remedy that. Just keep following up if you can and keep eye on email for any responses.
- Log on.
- Click HELP at the top menu.
- Scroll down and click CONTACT US.
- Scroll down to click MESSAGE US or other contact options such as Live Chat.
Or contact via social media:
Facebook (AU): https://www.facebook.com/paypalau/
Twitter (AU): @AskPayPalAU
Facebook (Worldwide): https://www.facebook.com/paypal
Twitter (Worldwide): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
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