How to fix? Access Denied You don't have permission to access http://www.paypal.com/cgi-bin/webscr

[cndg]

For more than a year now, I get occasional customers who elect to pay me using paypal, but when they click the link on my website which 99% of the time works fine, they instead report to me that paypal shows them this:-

Access Denied
You don't have permission to access "http://www.paypal.com/cgi-bin/webscr" on this server.
Reference #18.c5595068.1537455748.868cf0a

That is not my server showing that message - it's something purporting to be paypal (it says http: in the error, but as far as I know, it's an https: page).

These are intermittent problems, and it's my customers, not me, who suffer them, so I am unable to reproduce them - I only know when my customers are kind enough to tell me - the problem is probably 10x larger (most customers probably don't report this).

Has anyone else seen this? How would I get it fixed?

[DavidSpector1]

I stopped using PayPal for my website payments due to this bug, which repeated for a couple of customers. I recommend Stripe, which works perfectly. However, unfortunately, Stripe costs the merchant a bit more.

[MissHaveToRedo]

Don't use symbols like the ampersand, yet, Paypal uses same symbols in invoices, lol. I was "denied". I think it's because I'm using a secure search engine such as DuckDuckGo, but, I'm able to reply to you after being denied, so I don't know, now.

[otuatail]

Can someone help me to post on this forum. I am getting access denied now.

[HUD199]

I am able to Reply to Some Contributions, but not others. Different browsers do not seem to help. Trying to help folks with Download Tip:

TIP: If you cannot Download Activity History, try Zoom OUT (CTRL-Minus or CTRL -)

WHY: Browser Zoom settings can prevent Download options from appearing in the left frame. PayPal does not automatically reformat page.

Save yourself frustration!

Cannot Reply within Thread.