How can turn off recurring subscriptions for all subscribers?

sonofsnak
New Community Member

Not seeing an intuitive way to disable all future reoccurring subscriptions for our current subscribers.
How do I do this globally. We are phasing out membership.

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2 REPLIES 2

MTS_Chiranjeevi
Moderator
Moderator

Good day @sonofsnak,

 

Thank you for posting to the PayPal community.

 

Merchants can access their customer profiles via recurring dashboard. 

 

Login PayPal.com >> go to "Account settings" >> Website payments >> My automatic payments >> click on "update" >> Select the subscription you would like to cancel from the list.

 

Merchant should handle their internal website code and use the ManageRecurringPaymentsProfileStatus API Operation (NVP) API operation to cancels, suspends, or reactivates a recurring payments profile.

 

https://developer.paypal.com/api/nvp-soap/manage-recurring-payments-profile-status-nvp/ 

 

For REST API integration, please use Cancel subscription API to cancel subscription.

 

https://developer.paypal.com/docs/api/subscriptions/v1/#subscriptions_cancel 

 

You can also use Suspend subscription API.

 

https://developer.paypal.com/docs/api/subscriptions/v1/#subscriptions_suspend 

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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mrsnak
Contributor
Contributor

It was so unintuitive, and I had to do something, so cancelling all subscriptions was the only option. This appeared to be the only option to do globally. The only downside is that all my subscribers, some of whom had just renewed, received an email saying their membership was cancelled, with no option for me to explain the situation. I had to do all this via an email blast in another program

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