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Help! Return money to your account

Contributor

Help! Return money to your account

I paid the purchase on the Ebay website, the previous order was not sent, I requested a refund, the Ebay moderators agreed to a full refund of money to my account, a week or two passes, and the money never entered my account, I ask the moderatum the question Business, he tells me you have not confirmed Gmail, I throw off the screenshots where the check marks show that everything is confirmed by me. It takes another two weeks I communicate with the moderators, they show a type of violent activity, but the money never came to my account, and today the moderator claims me again that I have not confirmed Gmail, what should I do? By the way, why is the purchase not even shown on PayPal, although Ebay moderators say that all purchases from their site are made only through PayPal.