Having a problem with paypal website payments

[LAP4]

Having a problem with paypal website payments once customers leave our site they are getting the follwing message " There's a problem with your shipping address. Please return to the merchant and update your information, including your town/city and postcode" nothing has changed on our site but this error has started in the last day or so.

[MTS_Chiranjeevi]

Good day @LAP4,

Thank you for posting to the PayPal community.

Could you please confirm whether your still facing the issue?

I would suggest to please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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