HTML PayPal-Button, return to shop does not work, /genericError?code=PAYMENT_ALREADY_DONE

[VNS_Thorsten]

Hi, I have a really old setup (customer development) of some websites using all the same method to supply paypal payment. I use a HTML-Button (via paypal code generator, paypal hosted) and add the "return" form variable. But after finishing a payment, the user is not getting back to my shop (return url).

1) I activated Auto Return and set a valid value.

2) The "solutions" worked for me for more than 3 years and started to fail some days ago without any change by myself.

3) After successful payment, I can see the info text from paypal "... wait 10 secs to come back to the shop or click here ...". The Browser-URL is

https://www.paypal.com/webapps/hermes?token=40D220308W093760W&useraction=commit&mfid=1540499249870_b...

4) About 2-3 secs later I get forwarded to a paypal site showing me "You are done. Go back to the shop.". But there is no link to the shop (return url). The Browser-URL is:

https://www.paypal.com/webapps/hermes?token=40D220308W093760W&useraction=commit&mfid=1540499249870_b.../genericError?code=PAYMENT_ALREADY_DONE

So there seems to be a "generic error"?!

5) Here is my HTML-Code for the buton:

<form action="https://www.paypal.com/cgi-bin/webscr" name="paypal" method="post">
<input type="hidden" value="https://astro-direkt.de/mit-paypal-sparen" name="return" />
<input type="hidden" value="_s-xclick" name="cmd" />
<input type="hidden" value="C4ZTKAFWZFYGE" name="hosted_button_id" />
<input type="hidden" value="Minuten" name="on0" />
<select name="os0">
<option value="5 Minuten">5 Minuten: 7,00&euro; (1,40&euro;/Min. &sup1;)</option>
<option value="10 Minuten">10 Minuten: 13,50&euro; (1,35&euro;/Min. &sup1;)</option>
<option value="20 Minuten">20 Minuten: 26,00&euro; (1,30&euro;/Min. &sup1;)</option>
<option value="30 Minuten" selected>30 Minuten: 36,00&euro; (1,20&euro;/Min. &sup1;)</option>
<option value="45 Minuten">45 Minuten: 49,50&euro; (1,10&euro;/Min. &sup1;)</option>
<option value="60 Minuten">60 Minuten: 59,40&euro; (0,99&euro;/Min. &sup1;)</option>
</select>
<input type="hidden" value="EUR" name="currency_code" />
<input border="0" type="image" alt="" name="submit" src="https://www.paypal.com/de_DE/DE/i/btn/btn_paynowCC_LG.gif" />
</form>

As I said above: the solution worked for years without any change until some days ago.

Do you have any idea, what is going wrong here?

I need the user to come back to my website.

Thanks in advance, Thorsten

[downhiller]

As of a couple of days ago, I have this exact issue as well.  Did you figure out how to fix it?

[newtvision]

Hi All,

I had the same problem from few days.

I solved inserting item_number in the form.

The other difference with the your form is that I have notify_url.

Kind regards,

Simone

[VNS_Thorsten]

Hi,

I invested another 2 hours in analysing the problem. I tried the following without any success:

1) Added item_name and item_number.

2) Added notify_url. (yes - IPN was called on my site by paypal - but there was no effect for return url)

3) Added a cancel_return url - BUT: also the cancel link is NOT shown!

4) I double checked merchant/account settings - in particular "website payment options" (where you can set the return url. This url must be set here.)

5) Created a completly new hosted button and tried all above points again with this button.

From my point of view paypal ignores form parms "return" and "cancel-return" completly for any reason. ONLY if you set the url in the button settings - it will work. But the values are NOT overwritten if you pass them via form. And this is essential for me.

By the way: how can I contact paypal-tech-support? I think that paypal must help here.

Thanks, Thorsten

[Harry-T]

Hi,

we have the same problem since a couple of days.

Although there is a notify_url, paypal doesn't redirect (after 10 seconds) to this url but shows that page with the "Back to merchant" button, which seems to be the cancel_return url.

Any suggestions?

[lsfpub]

If you check recent posts on this forum you'll see a whole bunch of people are having the same problem. PayPal has broken the functionality. I reported it to Merchant Services Tech Support over 5 days ago - my ticket status is set to "Pending Fix" but no sign as yet of them fixing it. Not impressed.

[Harry-T]

The problem still seems  to exist!

Does anybody have new information on that?