Error when paying via Venmo on Shopify Online Store

[TFCL]

I have a Shopify Online store. When my customers check out and try to pay via Venmo Personal Account they get the following error message. They click the Venmo button then are taken to their Venmo account to validate. When they return to Shopify, they get this error message and receive a  declined payment email. I am looking for help to resolve this issue, so my customers can pay via Venmo.  Another question: do I need a Business Venmo account, or can I use my personal Venmo Account? 

[Kavyar]

Good day @TFCL 

Thank you for posting to the PayPal community.

Please cross check your PayPal Business account and make sure it is verified and confirmed without any account limitations. 

Also, please try to process a test payment using a card that is not associated to your PayPal Account, since merchants can't process self-payments.

Please check out the detailed guide link provided below.

https://www.paypal.com/in/cshelp/article/why-was-my-payment-declined-help419

We kindly request that you create a PayPal Business Account. To assist you with this process, we have provided a detailed guide which you can refer to by clicking on the link below:

https://developer.paypal.com/docs/checkout/pay-with-venmo/integrate/#link-knowbeforeyoucode

If you are still experiencing issues, please create an MTS ticket via the following URL - https://www.paypal-support.com/s/?language=en_US . Please ensure that you provide detailed information and error details when submitting the ticket.

Sincerely,

Kavya

PayPal MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.