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Environment: LIVE - ERROR: UNPROCESSABLE_ENTITY - INSTRUMENT_DECLINED

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plataforma10
Contributor
Posted on

Hi,

We are receiving many errors of type "UNPROCESSABLE_ENTITY - INSTRUMENT_DECLINED" when we capture an order (LIVE Environment).
I share the json error:

 

 

 

{
  "name": "UNPROCESSABLE_ENTITY",
  "details": [{
      "issue": "INSTRUMENT_DECLINED",
      "description": "The instrument presented  was either declined by the processor or bank, or it can't be used for this payment."
    }
  ],
  "message": "The requested action could not be performed, semantically incorrect, or failed business validation.",
  "debug_id": "b351c1c0b40e7",
  "links": [{
      "href": "<a href="<a href="<a href="<a href="https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED" target="_blank">https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a>" target="_blank"><a href="https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a" target="_blank">https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a>>" target="_blank"><a href="<a href="https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a" target="_blank">https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a>" target="_blank"><a href="https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a" target="_blank">https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a</a>>>" target="_blank"><a href="<a href="<a href="https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a" target="_blank">https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a>" target="_blank"><a href="https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a" target="_blank">https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a</a>>" target="_blank"><a href="<a href="https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a" target="_blank">https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a</a>" target="_blank"><a href="https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a</a" target="_blank">https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED</a</a</a</a>>>>",
      "rel": "information_link",
      "method": "GET"
    }, {
      "href": "<a href="<a href="<a href="<a href="https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y" target="_blank">https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a>" target="_blank"><a href="https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a" target="_blank">https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a>>" target="_blank"><a href="<a href="https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a" target="_blank">https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a>" target="_blank"><a href="https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a" target="_blank">https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a</a>>>" target="_blank"><a href="<a href="<a href="https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a" target="_blank">https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a>" target="_blank"><a href="https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a" target="_blank">https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a</a>>" target="_blank"><a href="<a href="https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a" target="_blank">https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a</a>" target="_blank"><a href="https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a</a" target="_blank">https://www.paypal.com/checkoutnow?token=3YF40364V8096562Y</a</a</a</a>>>>",
      "rel": "redirect",
      "method": "GET"
    }
  ]
}

 

 

 

 
Some examples:
URL PayPal                                                                    Debug ID API         
/v2/checkout/orders/7FG17512GP770900M/capture    ffde30352c42e   
/v2/checkout/orders/92V26470UE669184H/capture    cdffa9a3656e7   
 
Could you help us find the reason and solve it?

 

Thank you for the help!

 

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